Aug 9, 20214 minECCNSW recommends Jeeves.Plus for multilingual accessibility and inclusionJeeves.Plus and ECCNSW aim to transform the way in which we reach out to CaLD communities, and there couldn’t be a more pertinent time...
Jul 6, 20214 minNew Data Suggests Messaging is Popular - but Business is still English-dominatedDoes your business offer messaging channels - or are your customers stuck on phone queues? We've surveyed businesses and found the facts!
Feb 24, 20211 minCALD, COVID and Jeeves.PlusAustralia's population includes a huge proportion of people who don't speak English, and Google Translate just won't cut it!
Jan 11, 20213 minHow Call Centres can use SMS Messaging to get a handle on call volumes and costsSMS is favoured by Gen Z and Millennial customers, but since COVID, we've seen a 40% increase in customers using SMS to contact businesses.