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ECCNSW recommends Jeeves.Plus for multilingual accessibility and inclusion
Jeeves.Plus and ECCNSW aim to transform the way in which we reach out to CaLD communities, and there couldn’t be a more pertinent time...
Aug 9, 20214 min read
New Data Suggests Messaging is Popular - but Business is still English-dominated
Does your business offer messaging channels - or are your customers stuck on phone queues? We've surveyed businesses and found the facts!
Jul 6, 20214 min read
CALD, COVID and Jeeves.Plus
Australia's population includes a huge proportion of people who don't speak English, and Google Translate just won't cut it!
Feb 24, 20211 min read
How Call Centres can use SMS Messaging to get a handle on call volumes and costs
SMS is favoured by Gen Z and Millennial customers, but since COVID, we've seen a 40% increase in customers using SMS to contact businesses.
Jan 11, 20213 min read
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