How to move your Customer Service from Voice to Messaging
How do you get started with messaging? It shouldn't be daunting! Jeeves.Plus is here with our two-step method to making the switch!
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- Aug 9, 2021
- 4 min
ECCNSW recommends Jeeves.Plus for multilingual accessibility and inclusion
Jeeves.Plus and ECCNSW aim to transform the way in which we reach out to CaLD communities, and there couldn’t be a more pertinent time...
- Jul 6, 2021
- 4 min
New Data Suggests Messaging is Popular - but Business is still English-dominated
Does your business offer messaging channels - or are your customers stuck on phone queues? We've surveyed businesses and found the facts!
- Mar 16, 2021
- 3 min
Why are Retailers flocking to SMS Conversational Messaging in 2021?
Shoppers are almost twice as likely (1.8x) to prefer text messaging over any other communication method -email has become the new snail-mail
- Jan 28, 2021
- 3 min
How SMS Messaging Unlocks Communication for the Deaf and Hard of Hearing
Over 4 million people are suffering from hearing loss who may have difficulty listening on the phone, or who avoid talking to businesses alt
- Jan 11, 2021
- 3 min
How Call Centres can use SMS Messaging to get a handle on call volumes and costs
SMS is favoured by Gen Z and Millennial customers, but since COVID, we've seen a 40% increase in customers using SMS to contact businesses.
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