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Oct 26, 20213 min read
How to move your Customer Service from Voice to Messaging
How do you get started with messaging? It shouldn't be daunting! Jeeves.Plus is here with our two-step method to making the switch!
Aug 9, 20214 min read
ECCNSW recommends Jeeves.Plus for multilingual accessibility and inclusion
Jeeves.Plus and ECCNSW aim to transform the way in which we reach out to CaLD communities, and there couldn’t be a more pertinent time...
Jul 6, 20214 min read
New Data Suggests Messaging is Popular - but Business is still English-dominated
Does your business offer messaging channels - or are your customers stuck on phone queues? We've surveyed businesses and found the facts!
Mar 17, 20213 min read
Why are Retailers flocking to SMS Conversational Messaging in 2021?
Shoppers are almost twice as likely (1.8x) to prefer text messaging over any other communication method -email has become the new snail-mail
Jan 29, 20213 min read
How SMS Messaging Unlocks Communication for the Deaf and Hard of Hearing
Over 4 million people are suffering from hearing loss who may have difficulty listening on the phone, or who avoid talking to businesses alt
Jan 12, 20213 min read
How Call Centres can use SMS Messaging to get a handle on call volumes and costs
SMS is favoured by Gen Z and Millennial customers, but since COVID, we've seen a 40% increase in customers using SMS to contact businesses.
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