Aug 9, 20214 minECCNSW recommends Jeeves.Plus for multilingual accessibility and inclusionJeeves.Plus and ECCNSW aim to transform the way in which we reach out to CaLD communities, and there couldn’t be a more pertinent time...
Jan 12, 20213 minHow Call Centres can use SMS Messaging to get a handle on call volumes and costsSMS is favoured by Gen Z and Millennial customers, but since COVID, we've seen a 40% increase in customers using SMS to contact businesses.
Aug 17, 20202 minTranslation should be for clarity, not “nonsensical” social media postsCOVID has presented local and federal governments with a problem they’ve had for years: how to communicate with the near 900,000 people...
Aug 6, 20203 minRemote communication is crucial during COVIDRemote communication is essential during COVID-19 - but phone lines are clogged. What’s the answer? COVID-19 has forced businesses and...
