ECCNSW recommends Jeeves.Plus for multilingual accessibility and inclusion
Jeeves.Plus and ECCNSW aim to transform the way in which we reach out to CaLD communities, and there couldn’t be a more pertinent time...
- Jan 11, 2021
- 3 min
How Call Centres can use SMS Messaging to get a handle on call volumes and costs
SMS is favoured by Gen Z and Millennial customers, but since COVID, we've seen a 40% increase in customers using SMS to contact businesses.
- Aug 17, 2020
- 2 min
Translation should be for clarity, not “nonsensical” social media posts
COVID has presented local and federal governments with a problem they’ve had for years: how to communicate with the near 900,000 people...
- Aug 6, 2020
- 3 min
Remote communication is crucial during COVID
Remote communication is essential during COVID-19 - but phone lines are clogged. What’s the answer? COVID-19 has forced businesses and...