Jeeves.Plus Pty Ltd – May 2021
Changes to or Termination of Accounts
Account-holders and/or users must keep their personal registration information (name, billing details and contact data) accurate, complete and up to date. Jeeves.plus reserves the right to verify this information from time to time and to terminate without notice any accounts found in non-compliance with this requirement. Account holder information may be accessed in accordance with the Jeeves.plus Privacy Principles.
Use of Jeeves.plus’s Messaging systems is the account holder’s responsibility and totally at the account holder’s own risk. Jeeves.plus (including its employees and contractors) will not be liable for any loss or damage caused to the account holder, user or anyone else as a result of using the Jeeves.plus service. This includes but is not limited to loss or damage caused by loss or delay of message content or any loss caused by the negligence of Jeeves.plus, its employees or contractors.
Account-holders and users will be totally responsible for costs incurred from the use of their account, including costs incurred by others entrusted with the account holder’s username and password.
Therefore, account holders and users must accept responsibility for all aspects of their Jeeves.plus account, including the actions of all persons in possession of the account holders username and password.
The account holder or user indemnifies Jeeves.plus from all costs, liabilities, suits, actions or claims arising or in any other way connected with Jeeves.plus from the account holder’s or user’s use of their Jeeves.plus account, or any other person using the account holder’s username and password.
The account holder and user agree not to transmit any material which violates State or Federal law, instructions, regulations or guidelines issued by regulatory authorities, relevant licenses and other codes of practice or transmit any material which is in contravention to any privacy or copyright rules or any other proprietary interest.
The account holder and/or user agrees not to harass, stalk, abuse or threaten any other person through the use of Jeeves.plus messaging.
The account holder agrees to be aware and abide by State and National regulation and law regarding the use of SMS as an advertising and communication media. The account holder, as a message originator, agrees to comply with:
The SPAM ACT 2003 – See the Practical guide for business; and
The Australian Communications Industry Forum (ACIF) Industry Code of Short Message Service (SMS) Guideline, ACIF document C580 December 2002.
In New Zealand;
The Unsolicited Electronic Messages Act 2007, issued by The Parliamentary Counsel Office of New Zealand.
Further information on the SPAM ACT practical guide for business and the ACIF Industry code for SMS is outlined in the “SMS Guideline for commercial message originators” below.
The account holder and/or user agrees not to interfere with the operation of the Jeeves.plus messaging system.
Jeeves.plus directors maintain the right to inspect message content and take appropriate action on receiving complaints relating to message content via the Jeeves.plus service. We take the abuse of people’s privacy rights seriously. Jeeves.plus contacts all account holders by e-mail or phone for any matter relating to unsolicited, abusive, deceptive or misleading messaging that has been conducted through the Jeeves.plus service. Appropriate action may constitute the suspension or cancellation of an account pending investigation into any alleged abuse or misuse of the Jeeves.plus service for inappropriate or illegal use.
The account holder and/or user agrees that all the contents of the Jeeves.plus Messaging service, including websites, pages, logos, hardware and promotional materials are protected by copyrights and trademarks and remain the property of Jeeves.plus and may not be copied for any reason.
SMS Guidelines for commercial message originators
1. The SPAM ACT or THE UNSOLICITED ELECTRONIC MESSAGES ACT. Jeeves.plus account holders agree to comply with the SPAM ACT or THE UNSOLICITED ELECTRONIC MESSAGES ACT. Further Jeeves.plus account holders agree to follow the guide produced by the ACA of SPAM ACT: a practical guide for business or The Unsolicited Electronic Messages Act 2007 which state;
The three key steps you should follow are:
A. Consent Only send commercial electronic messages with the addressee’s consent – either express or inferred consent.
B. Identify Include clear and accurate information about the person or business that is responsible for sending the commercial electronic message.
C. Unsubscribe Ensure that a functional unsubscribe facility is included in all your commercial electronic messages. Deal with unsubscribe requests promptly.
2. Jeeves.plus account holders agree to comply with ACIF Industry Guidelines for sending SMS. This guideline states:
a) Recognised Identifier – Message originators (the Jeeves.plus Account Holder) should include a Recognised Identifier in all their Marketing Messages. The Recognised Identifier should be in a form that reasonably enables a Recipient to identify or directly contact the Message Originator (the Jeeves.plus account holder).
b) Prohibition of Marketing Messages – Message originators should not send Marketing Messages to Recipients via SMS unless: i. The Recipient has requested the Marketing Messages ii. The Recipient has provided the Message Originator with prior consent to send such Marketing Messages, or iii. The message Originator complies with the provisions of Clause 2.1 (a) or Clause 2.1 (c) of the National Privacy Principles, as contained in Schedule 3 of the Privacy Act 1998
c) Recipients Rights to Opt-Out – Jeeves.plus account holders sending marketing messages should implement appropriate means of allowing the recipient to notify the message originator not to send further Marketing Messages. The means should be: i. Easy to use by the Recipients ii. Minimise any inconvenience iii. Be provided at a low cost to the recipient
d) Compliance with Opt-out Notices – The message originator should comply as soon as practicable with any notice it receives under clause c) above and not send further Marketing Messages unless and until the Recipient requests or consents to receiving further marketing messages.