Jeeves.Plus is a customer support platform that lets you manage multiple SMS-based conversations with customers, translate to and from 104 languages effortlessly, and store useful customer information.
All a customer has to do is simply SMS a dedicated mobile number to get the help they need.
How Jeeves.Plus can help your business:
Operator Efficencies - Manage multiple conversations at the same time
Easy-to-use customer service platform
Automatic language translation to and from customers (104 languages)
Cost Saving – $0.60 per text vs $4.80 average call cost
Full exportable conversation history
Build your own customisable SMS library to increase productivity
Include rich media links in SMS replies such as surveys, videos, coupons
Higher customer satisfaction than phone-based customer support
How your customers benefit:
They simply SMS on their mobile, in their own language
No waiting on hold, customer can reply at their own convenience
Discrete and personal
Text is simple. In fact, 64% of consumers would rather text for support than make a call if given the choice. Jeeves.Plus makes it easy for teams to manage multiple conversations in multiple languages on a simple, web-based platform.
Today, your customers’ free time is measured in seconds and not minutes or hours. Sending and receiving a text is 10 times faster than placing a voice call. For the consumer, it takes less than five seconds to read most text messages.
Jeeves.Plus Key Advantages:
The simplicity of the CSP (Customer Service Platform) requires very little training
No consumer downloads
Full Conversation History
No time pressure for consumer
No missed communications
No voice or dialect issues
Cost savings (Voice average cost per call $4.80 / SMS $0.60)
The operator can manage multiple conversations
Jeeves.Plus CSP includes customizable text library to increase operator efficiencies addressing frequently asked questions.
HTML5 Editor is included to allow for the business to build and include rich media links in the response - By Example Surveys, Video's, Coupons etc