iCT Group has partnered with Jeeves.Plus to address the challenges faced by organisations dealing with multicultural customers.

Artificial Intelligence (AI) is helping to shape the customer service function with novel and unique innovations that are leading to a shift from voice assistance to messaging assistance for customers.

SMS is a trusted and universal way of communication, and there is a high probability that all the customers of a business are using or have access to a mobile phone, regardless of their age or location.

Where just a few taps can connect customers across the globe, one should know the language that their customers speak in order to close the sale and provide effective customer service.

During COVID, businesses have been struggling to maintain an active communication with their customers, while witnessing a huge influx in online traffic. Consolidated online chat provides the answer.

Customers form the heart of a business. It is imperative to maintain engaging communication with them to build lasting relationships, and “super fans” who love your brand (think: Apple).

SMS has come a long way. From simple beginnings, SMS is now used by businesses to make commercial transactions smoother, obtain data, and build meaningful relationships with customers.

While the future of messaging tech is upon us, the revolutionary Jeeves.Plus will be the first to bridge long-standing gaps in communication.

We’ve taken a look at some of the leading technologies that are emerging and are set to change how business, executives and their teams work.

Running a small business and selling to non-English speaking markets can expand your potential customer base by the millions while saving on staff and translator costs too.

With one in five Australians speaking a language other than English at home, new technological advances are bridging the linguistic gap, and community groups are netting the results.

While the vaccination rollout is confusing enough for English speakers, spare a thought for those who don’t speak the language. At Jeeves.Plus, we’ve done more than that.