Eliminating language and location barriers to encourage wider engagement within our communities.

government.png

it's simple

A personal & secure Multilingual Text (SMS) based platform empowering full two way conversation with customers regardless of what they speak and where they are located.

28%

of community English is second language

 

65%

of people don't engage in apps

 

90%

read rate verus 20% email

shutterstock_154023806.jpg

Benefits to our community

- Mobile Convenience
- Skip the queue
- Time flexible + Real Time
- Increased environmental privacy
- Eliminates language barrier
- Empowers the Hearing Impaired Community

shutterstock_755554657.jpg

Benefits To You

 

Speak Their Language, Literally!

  • Converse with your client using their native language using Jeeves’ translation engine.
  • Increased client reach
  • Eliminate miscommunication
  • Multilingual broadcasts

Security, Audibility & Compliance

  • SMS delivery certified for government Service provision
  • Simple Login + Passwords
  • 2-Factor authentication - when required
  • Complete audit trail
  • All messages are sent Onshore
  • Restrict IP Address

Increase Cost Efficiency

  • Link Services
  • Minimise response times
  • Community based opportunities such as 'Youth Chat' and 'Meditext'
  • Deliver important messages with ease

Easy to Implement

  • Start using Jeeves in 2 weeks
  • No Complicated Software
  • Pay as you go
  • No Client Downloads
  • No App Downloads
  • Full User Training Available

Integration

  • Optional integration with your CRM.

Improve your Teams Productivity

  • Allow your staff to converse with multiple clients in real time from anywhere
  • Texting is substantially more time efficient
  • Use pre configured message responses
  • Deliver rich media to guest mobile
  • Keyword recognition - Jeeves will send auto responses based on keywords. Example 'Missed Appointment'

Customer Engagement

  • Build a profile and History
  • Remove emotional Stress
  • Closed-Loop follow up
  • Customer satisfaction review
  • Remote client reach
  • Adheres to government communications best practice requirements

Insights

  • Reports for all stakeholders & departments
  • Data Mine - e.g., Top Keywords, demographics, trends

Support

  • User support provided
  • Technical support provided
  • Document support escalation process