How Mr. Tiddles gets the help he needs from the local council
Government services need to be able to connect with and reach every individual they need to reach. This becomes challenging with the natural diversity every constituency has, whether this be in language, age, disability, proficiency using technology. Or in Mr. Tiddles’ case, the inability to get in touch in conventional ways like phone or email. The need for anyone to easily contact council services, libraries, tax services, and any other government service has to be met in their own language on the technology they feel most comfortable with. Jeeves.Plus enables just that, in a way that makes support agents more productive with minimal training.
How your constituents benefit from SMS support:
They simply text a dedicated number on their mobile, in their own language
No waiting on hold, customer can reply at their own convenience
Discrete and personal